Return Policy
We want you to love your underwear. Like, reach-for-them-first-every-morning love them.
If it’s not a match, we’ll make it right.
The Basics
You have 30 days from the date of delivery to return eligible items for a refund or exchange.
Eligibility
To be eligible for return, your items must be:
- Unworn, unwashed, and still in original condition
- Accompanied by proof of purchase
- If you ordered a bundle, try on just one pair
A Quick Heads Up: Final sale items and anything marked unreturnable can’t be returned or exchanged. (We promise to label them clearly - no surprises)
How it Works
- Email us at customercare@aketon.shop with your order number and reason for return
- We'll send you a return authorization and simple instructions to get things sorted.
No drama. Just good underwear and good service.